Frequently Asked Questions

Got questions? We've got answers

Everything you need to know about Xe Link and how it can help your business grow

Xe Link goes beyond basic URL shortening with AI-powered analytics, blockchain verification, advanced marketing tools like retargeting and A/B testing, team collaboration features, and enterprise-grade security. While competitors offer 10-15 basic features, we provide 36+ comprehensive tools for marketers and businesses.
Yes! Our Free plan includes 50 links per month, basic analytics, QR code generation, and 7-day link history. Perfect for trying out the platform. You can upgrade anytime to unlock unlimited links, custom domains, and advanced features.
Absolutely! Custom branded domains are available on Pro plans and above. Pro plan includes 1 custom domain, Team plan includes 5 domains, and Enterprise plan offers unlimited custom domains. This helps reinforce your brand identity in every link.
Our analytics are highly accurate with advanced bot detection and filtering. We track clicks, geographic location (country and city), device types, browsers, referrers, and more. Plus, our blockchain integration option provides immutable, fraud-proof analytics that can't be manipulated.
Link retargeting allows you to add tracking pixels (Facebook Pixel, Google Ads, Twitter, Snapchat) to your shortened links. When someone clicks your link, they're automatically added to your retargeting audience, enabling you to show them targeted ads later. This significantly improves conversion rates.
Yes! Our Team and Enterprise plans include team collaboration features with role-based access control (Admin, Editor, Viewer), shared analytics dashboards, approval workflows, and department management. Team plan supports up to 5 members, while Enterprise offers unlimited team members.
Our A/B testing feature allows you to split traffic between multiple destination URLs to test which performs better. You can set custom traffic distribution (e.g., 50/50 or 70/30), track performance metrics for each variant, and use the data to optimize your campaigns for better conversions.
No hidden fees! All plans clearly state what's included. Free plan has 50 links/month limit, while Pro, Team, and Enterprise plans offer unlimited links. API rate limits vary by plan: authenticated users get 1,000 requests/hour, premium users get 10,000 requests/hour.
Free plan includes community support via documentation and forums. Pro plan adds priority email support. Team plan includes dedicated support with faster response times. Enterprise plan comes with a dedicated account manager, phone support, and SLA guarantees (99.9% uptime).
Yes! All paid plans include analytics export capabilities in multiple formats (CSV, JSON, PDF). You also get full API access to programmatically retrieve your data and integrate with other tools in your marketing stack.
Security is our top priority. We use 256-bit SSL encryption, JWT authentication, bcrypt password hashing, rate limiting to prevent abuse, malicious URL scanning, anti-bot protection, and optional two-factor authentication. Enterprise plans include additional security features like IP whitelisting and custom security policies.
You can cancel anytime with no penalties. Your links will continue working, but you'll lose access to premium features. On the Free plan, links exceeding the 50/month limit will be deactivated. We recommend exporting your analytics data before downgrading. You can always upgrade again later.

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